Privacy Policy
Latitude Property Escapes Pty Ltd
Latitude Property Escapes Pty Ltd (ABN 92 624 106 606) ("we", "us" or "our") understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, when providing our property marketing services, property reservation services, due diligence assistance, and through our website and digital platforms that help you engage with property experiences and investment opportunities (our “Services”) or when you otherwise interact with us.
The Information We Collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
We may collect the following types of personal information:
- Identity Data: Your name, title, date of birth, gender, job title, ID documents, marital status, pronouns, and images.
- Contact Data: Billing and delivery addresses, email, phone numbers.
- Financial Data: Bank and payment details (processed via third parties such as Stripe).
- Transaction Data: Details of payments and services you have used or purchased from us.
- Technical and Usage Data: IP address, browser sessions, location data, device details, usage statistics, and browsing behaviour.
- Profile Data: Purchase history, support requests, user-generated content, survey responses, and preferences.
- Interaction Data: Information from surveys, contests, promotions, or events.
- Marketing and Communications Data: Your preferences regarding marketing communications.
- Professional Data: If applying for employment—your work history and experience.
Sensitive information, such as health, ethnicity, political views, or sexual orientation, is only collected with your consent and only where required or permitted by law.
How We Collect Personal Information
- Directly – through contact forms, bookings, email, or phone.
- Indirectly – through use of our website, platforms, or via your device.
- From third parties – including analytics providers, payment processors, and public sources like LinkedIn or ASIC.
Why We Collect, Hold, Use and Disclose Personal Information
| Purpose | Types of Personal Information |
|---|---|
| To provide access to our digital platforms and services | Identity, Contact |
| To deliver property-related services and assess applications | Identity, Contact |
| To communicate with you | Identity, Contact, Profile |
| For support requests and inquiries | Identity, Contact |
| For internal administration and billing | Identity, Contact, Financial, Transaction |
| For analytics and service improvement | Profile, Technical and Usage |
| For marketing and promotions | Identity, Contact, Technical and Usage, Profile, Marketing and Communications |
| To manage promotions or competitions | Identity, Contact, Profile, Interaction, Marketing and Communications |
| Employment applications | Identity, Contact, Professional |
| Legal and compliance obligations | Any relevant data |
Disclosure of Personal Information
- Our employees, contractors, and related entities
- IT and data hosting providers
- Marketing service providers
- Professional advisors and financial institutions
- Payment platforms like Stripe or PayPal
- Business partners and affiliates
- Courts or authorities, where required
- Third-party analytics providers (e.g., Google Analytics, Meta Pixel)
- As required or permitted by law
Google Analytics: We may use features like remarketing and demographic reporting. You can manage your ad settings or opt-out via Google Ads Settings or install their browser plugin.
Overseas Disclosure
While we primarily store data in Australia, some third-party service providers may store or access data offshore. We only disclose data overseas in line with the Australian Privacy Principles.
Your Rights & Controlling Your Information
- Your Choice: By providing us your information, you consent to our use in line with this policy.
- Third Party Data: If you provide us someone else’s data, you must have their consent.
- Anonymity: You can interact with us anonymously or pseudonymously where practical.
- Unsubscribe: You can opt out of marketing at any time by contacting us or using the unsubscribe link.
- Access & Correction: You may request access to or correction of your personal information. In certain cases, we may decline access or changes but will explain our reasons and any options for further review.
- Complaints: To lodge a complaint, please contact us using the details below. We will investigate and respond promptly. If unsatisfied, you can contact the Office of the Australian Information Commissioner.
Storage & Security
We maintain robust physical, digital, and managerial safeguards to protect your data. However, no internet transmission is completely secure. Data shared with us online is at your own risk.
Cookies
We use cookies to improve user experience and run marketing campaigns. These cookies may link to your data when you engage with our website.
You can block cookies via your browser settings. However, some site features may not function properly if cookies are disabled.
Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Amendments
This Privacy Policy may be updated periodically. Please check our website for the latest version.
Contact Us
Latitude Property Escapes Pty Ltd
ABN: 92 624 106 606
Address: 21 Mathews Drive, Mount Warrigal, NSW 2528
Email: phil@latitudepropertyescapes.com.au
Last Updated: 5 May 2025